Right of withdrawal & withdrawal form
Right of withdrawal for consumers and sample withdrawal form
a) Right of withdrawal for consumers for distance selling contracts/contracts concluded in the online shop
Consumers – i.e., any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity – may withdraw from their contractual declaration for paid contracts under the following conditions:
In the case of a contract for one or more goods that can be sent by parcel, which reach the consumer in a single delivery, which are delivered separately, or which are delivered to the consumer in several partial deliveries or pieces:
Widerrufsbelehrung
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last item.
To exercise your right of cancellation, you must notify us of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, excluding delivery costs, within fourteen days of the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. If parts of the returned goods are missing or the goods are damaged, we may retain the corresponding costs proportionately.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the return shipping costs.
Do not return the goods freight collect at our expense; in this case, we reserve the right to refuse acceptance.
In the case of an exchange, however, we will collect the goods via UPS and deliver the new goods immediately. Poles with segment lengths over 2 meters are excluded from return as they are custom-made.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
b) Sample Cancellation Form
Telescopic Poles and Water-Flow Poles with an Extension Length of Over 8m
These long items were custom-made for you and cannot be returned!
Sample Cancellation Form
(If you wish to cancel the contract, please copy this text and send it by email or fax.)
- To:
Cleaningshop.de
Arche
Lendemark 70
DK - 6372 Bylderup-Bov
E-Mail: email(äd)cleaningshop.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
_______________
(*) Delete as appropriate.
Please contact us briefly by phone or email before returning the goods, so we can arrange for the return. Failure to comply with this request will not affect your right of withdrawal, but it will make it easier for us to process the return. Please do not return the goods freight collect. You will be responsible for any additional costs incurred due to a freight collect return.
